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Shipping + Returns

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SHIPPING POLICY

All orders shipping to a destination within the US that are over $20 are eligible for FREE Shipping by USPS First Class Mail. 
 
Orders under $20 are eligible for our $3.45 Flat Rate Shipping sent by USPS First Class Mail. 
 
If you prefer to receive your shipment by faster means a different shipping option can be chosen at the time of check out.  Shipping charges are determined by the weight of your order.
 
You can trust that your order will be quickly processed and safely delivered. Orders are generally processed within 1 to 3 business days, with the exception of weekends and holidays. You can count on it! 
 
We are currently accepting orders directly on our website from the United States, Canada, United Kingdom and Australia. We accept payments from all major credit cards, PayPal and Pay with Amazon (Pay with Amazon in US ONLY)
 
For shipment destinations outside of the areas listed previously we can only accept payment via PayPal. Please contact us directly for a freight quote and invoice at info@PreciousPawPrints.com. Thank you.


 

RETURN EXCHANGE POLICY

If the wrong size was chosen by mistake, that's okay! Items can be returned or exchanged within thirty days of the purchase date. Packages post marked after thirty days from date of purchase are not eligible. 

Don't feel like reading these instructions? Please call us we will gladly explain the entire process!  

You can:
  1. Receive a refund of the item's cost minus the 15% restocking fee.  
  2. Receive a store credit for 100% of the return 
  3. Return your items for an exchange 


Refund (Option #1)
Please mail your package in a prepaid package with a tracking number to the address below. Email or call us with the tracking number of your return package to ensure a speedy return process. 

Damaged or used items will not be accepted. Please be sure to remove all dog hair from any item that was tried on. A return of a dirty item(s) will result in a cleaning fee that will be removed from the refund amount.  

If you have any questions regarding the process please email or call us before sending back your return.    

Precious Paw Prints Boutique 
c/o Direct Refunds - Order #____ (include your order number)
Po Box 9637
Bend, OR 97708-9637 
 
 

Return for Store Credit (Option #2)
Follow instructions for Option #1 and include a letter with your return indicating that you desire store credit. If no letter is enclosed requesting store credit we will process it as a return. 
 
 
 
 
Exchange (Option #3)
  • NEED A LARGER SIZE? -- Pre-payment of the price difference for the larger size is recommended. You can send a check or money order payable to Precious Paw Prints Boutique. You can also send a PayPal payment by sending a payment to info@PreciousPawPrints.com via PayPal. 

  • NEED A SMALLER SIZE? -- If the new size is smaller and less expensive you can deduct this difference from the return freight fee. If it is more than the return freight fee either store credit or a credit to your credit card will be issued for the difference. 
 
Mail your package in a prepaid package with a tracking number to the address below. Email or call us with the tracking number of your return package to ensure a speedy return process. Damaged or used items will not be accepted.  Please be sure to remove all dog hair from any item that was tried on. A return of a dirty item(s) will result in a cleaning fee added to the order cost.  

 

If you have any questions regarding the process please email or call us before sending back your exchange.    

Precious Paw Prints Boutique
c/o Direct Exchanges - 
Order #____(include your order number here)
Po Box 9637
Bend, OR 97708-9637 

 

  
 
*PLEASE NOTE: If you return an item after the thirty days a refund or store credit will not be issued. Please ensure all exchanges are postmarked within thirty days of the purchase date.

 

 

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